id: 28799
Title: Approaches to digitalization of administrative services
Authors: Bakhareva Y. V.
Keywords: administrative services, electronic services, public services, portal of state services
Date of publication: 2021-06-23 08:53:14
Last changes: 2021-06-23 08:53:14
Year of publication: 2021
Summary: In the article, going is considered near determination of concept "administrative services" different home scientists. Description of the basic stages of introduction of electronic management is carried out in Ukraine as a key process in direction of digitalization of administrative services that get to the physical and legal persons the representatives of executive bodies. The main stages of implementation of e-government in Ukraine as a key process in the direction of digitalization of administrative services provided to individuals and legal entities by representatives of executive authorities are described. The main problems that arise when using electronic public services by individuals and legal entities are outlined. Characteristic differences of work of the electronic state services belonging to various executive bodies are reflected. State administrative services are the key element of development of electronic management in a country and increase of level of cooperation between Ukrainians and executive bodies. Basic problems that arise up during using electronic administrative services are outlined. The features of work of state e-services that belong to the different executive bodies are represented. A list and features of electronic administrative services, that is given with application of only portal of state services "Diya", are considered in detail. Influence of basic factors that characterize efficiency of functioning of electronic government is investigational, and accordingly, level of grant of electronic administrative services.
URI: http://socrates.vsau.org/repository/getfile.php/28799.pdf
Publication type: Статті у зарубіжних наукових фахових виданнях (Copernicus та інші)
Publication: Colloquium-journal. 2021. № 17 (104), сzęść 1. Р. 15-27.
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Published by: Адміністратор
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